DJI Makes Basic Repair and Replacement Coverage Standard For North American Enterprise Customers

Upgraded support program offers peace of mind for all Mavic 2 Enterprise and Phantom 4 RTK pilots

By David Benowitz David Benowitz
January 22, 2019

DJI, the world’s leader in civilian drones and aerial imaging technology, is upgrading the service and support it offers for North American customers who purchase a new Mavic 2 Enterprise Zoom, Mavic 2 Enterprise Dual or Phantom 4 RTK aircraft. DJI’s standard support package now adds basic repair and replacement coverage for one year after the initial purchase, including up to two product replacements for any single drone at a small, standard fee. This additional coverage is designed to provide easy and reliable service options for professional drone users who rely on DJI products for work.

These support improvements come into place as a growing number of pilots rely on DJI drones to inspect infrastructure, survey roads and even save lives – with over 100,000 commercial or civil drone pilots in the United States as of July 2018. The new upgrades to basic support will keep these pilots operation-ready by making affordable aircraft replacements a standard for all new purchases. 

“As the commercial drone industry treads from nascent to mature, support programs are key to speeding industry growth by limiting the financial risks to operators,” said Mario Rebello, DJI Vice President and Country Manager of North America. “While beneficial to all our enterprise customers, support programs are critical for the US and Canadian markets, where small, home-grown service providers rely on DJI drones to fulfill the needs of their growing clientele.”

Availability

The improved support program is included in all orders of a Mavic 2 Enterprise Zoom, Mavic 2 Enterprise Dual or Phantom 4 RTK aircraft from DJI Enterprise dealers across the United States and Canada starting on January 22nd, 2018. You can find a local DJI Enterprise dealer to learn more or purchase a new drone here.

Dealers will also carry previous units ordered before this time, which will not have the improved support coverage. Customers who wish to purchase support coverage for previously purchased units, upgrade their support plan or increase coverage to their payloads, can still purchase an Enterprise Shield plan. You can directly contact your local dealer to purchase Enterprise Shield and can learn more about Enterprise Shield here.

For general inquiries about the new support program, please contact na.enterprise@dji.com

Share on Social Media:

Tags: Care and Maintenance

To stay in touch and receive ebooks, resources, and product updates, subscribe to our newsletter.

David Benowitz
About the Author David Benowitz

Related articles

Recent Posts

Product Innovation

M300 V3 Firmware Update is Here

In the year and a half since we released the Matrice 300 RTK, we’ve seen it redefine what it means to be a rugged, reliable drone platform. Offering performance even in the most challenging of...
Read More

Product Innovation

This is What 300,000 Hours of Work on Data Security Looks Like

Whatever reason you use your drone — from surveying to search and rescue, to filmmaking or farming — keeping your data secure is important. You want the autonomy to control who does and, perhaps more...
Read More

Other

How to Unlock a GEO Zone on Your DJI Drone

As the largest manufacturer of personal and professional drones in the world, DJI has innovated several solutions that ensure drones are a safe addition to low-altitude airspace. Many of these...
Read More

Drone Ecosystem

AirData is Taking Its Drone Fleet Management Platform to the Next Level With the Integration of DJI Maintenance

Although they’re smarter and far easier to fly than they used to be, drones remain complicated machines. Things can and do occasionally go wrong. The challenge for drone program managers is to...
Read More